Signature is gone after I edit and put notes for the application form

  • Profile Image
    abcmanagement
    Asked on December 07, 2013 at 02:24 PM

    How Can I keep the prospect's signature after just edit "add a note" to application fom?  It is required field, but the original signature is gone, I have to sign it.  I do not want that.

  • Profile Image
    Cesar
    Answered on December 07, 2013 at 03:25 PM

    I have performed at test submissions on your form at this time. Then I have tested to edit the submission. The signature box is cleared while on edit mode. This appears to be specific to your form as testing on simple form the signature is not erased after performing the submission.

    I did in fact tried to remove the E-Signature field from a cloned version of your form and then readded the e-signature field, this allowed the field to work properly. Not clearing the field while on edit mode. Nevertheless this will remove all the signatures from your submissions page. IF you do try this step. Kindly make a clone (backup) of your form before doing so. As it will remove the signatures from your records. And try the steps on the backup.

    I will go ahead and raise a ticket in regards to this issue to the Development Team. Once they have any updates in regards to this. They will let us know through this thread. Nevertheless I believe you might need to make a copy of the form to not loose the previous submissions made.

    If you want to clone my form with a working signature after edit:

    http://form.jotformpro.com/form/33405597444964

    Related Article:

    How-to-clone-an-existing-form-from-a-URL

    How-to-clone-an-existing-form-from-your-account

  • Profile Image
    abcmanagement
    Answered on December 07, 2013 at 04:25 PM

    Ok, but I want to creat more forms with e signature, I could not find the esignature tool in the box now.  what did I do wrong?

  • Profile Image
    abajan
    Answered on December 07, 2013 at 04:51 PM

    @abcmanagement

    Please see my reply in your original thread about this.


    Thanks

  • Profile Image
    steve
    Answered on September 18, 2014 at 07:43 PM

    Hello-

    I just cloned your form and retested it. The signature is retained after making edits to the submission and resubmitting. Please let us know if you still encounter an issue.

    Thanks