Signature is not coming over on Google Drive PDF

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    tysondrugs
    Asked on March 29, 2021 at 03:46 PM

    No Signatures are coming over on Good Drive PDF's. I've tried everything.

    Screenshot
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    Jessica_H
    Answered on March 29, 2021 at 10:32 PM

    Hi tysondrugs, thank you for reaching us.

    Kindly share with us the form URL so we can better assist you.

    We await your updated response.

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    tysondrugs
    Answered on March 29, 2021 at 10:44 PM
    https://hipaa.jotform.com/210124374782149
    ...
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    Jessica_H
    Answered on March 30, 2021 at 12:00 AM

    Hi tysondrugs, thank you for providing us with the form URL.

    I have cloned your form and see that the Signature widget is in the form. However, the PDF file had failed to upload. Could you kindly re-upload your PDF file into your form again?

    In addition, kindly try to remove and integrate with Google Sheet too.

    We await your updated response.

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    tysondrugs
    Answered on March 30, 2021 at 09:11 AM
    Neither of those worked for us.
    Weston Humphreys
    Chief Operations Officer/Marketing Manager
    P: (662) 236-2222
    E: weston@gandmpharmacy.com
    Confidentiality Notice: The information contained in this transmission may
    contain privileged and confidential information, including patient
    information protected by federal and state privacy laws. It is intended
    ...
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    Bojan_J
    Answered on March 30, 2021 at 01:40 PM

    Greetings.

    Can you please let us know if PHI is enabled for the signature? If this is not protected healthcare information, can you please disable it and try to submit the form again:

    screenshot_4556.png

    Thank you for your cooperation.

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    tysondrugs
    Answered on March 30, 2021 at 01:55 PM
    This did not fix the issue, however the signature has miraculously began
    working.
    Weston Humphreys
    Chief Operations Officer/Marketing Manager
    P: (662) 236-2222
    E: weston@gandmpharmacy.com
    Confidentiality Notice: The information contained in this transmission may
    contain privileged and confidential information, including patient
    information protected by federal and state privacy laws. It is intended
    ...