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tysondrugsAsked on March 29, 2021 at 10:08 PMSignatures are not showing on the pdf that is integrated with google drive.
Please help
Weston Humphreys
Chief Operations Officer/Marketing Manager
P: (662) 236-2222
E: weston@gandmpharmacy.com
Confidentiality Notice: The information contained in this transmission may
contain privileged and confidential information, including patient
information protected by federal and state privacy laws. It is intended
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Basil JotForm SupportReplied on March 29, 2021 at 10:10 PM
Hi,
Can you please reintegrate your form to Google Drive and make sure that the Phi option at the top right is enabled?
Please let us know if the issue still persists.
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tysondrugsReplied on March 29, 2021 at 10:22 PMNo, neither worked for me. I’ve reintegrated several times. I’ve also
deleted the field and reset it. Nothing has worked so far.
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KrisLei Jotform SupportReplied on March 30, 2021 at 7:59 AM
Hi,
I have cloned your form to our HIPAA test account then integrate it into my Google Drive. However, I can't seem to recreate the issue on the cloned version, and I have received the PDF submission in Google Drive with the signature:
To clarify, are you referring to the Original PDF form or the PDF submission? Or are both documents not showing the signature on the integration? Can you provide us with a screenshot of the issue you are showing?
Please follow this guide on posting your screenshot on the ticket as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum
Thank you. Looking forward to your response.
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tysondrugsReplied on March 30, 2021 at 9:11 AMThe original PDF does not include the Signature field, the field should be
in the signature box as seen below. This is the only field not working and
I've tried everything that support has asked me to do. It's currently
causing ongoing issues with our company.
Weston Humphreys
Chief Operations Officer/Marketing Manager
P: (662) 236-2222
E: weston@gandmpharmacy.com
Confidentiality Notice: The information contained in this transmission may
contain privileged and confidential information, including patient
information protected by federal and state privacy laws. It is intended
... -
tysondrugsReplied on March 30, 2021 at 9:22 AMThe most recent test I did worked.
Weston Humphreys
Chief Operations Officer/Marketing Manager
P: (662) 236-2222
E: weston@gandmpharmacy.com
Confidentiality Notice: The information contained in this transmission may
contain privileged and confidential information, including patient
information protected by federal and state privacy laws. It is intended
...