Adobe Sign: Unable to authenticate

  • Mike_Joseph
    Asked on March 30, 2021 at 5:06 AM

    I click the "Authenticate" button, then sign in to my Adobe account, then approve JotForm's access. The pop-up window then closes but there's an "Error try again" message in the widget settings.


    Tried also in incognito mode. Seems to be a bug.

  • Cecile JotForm Support
    Replied on March 30, 2021 at 10:32 AM

    Hello there,

    Thank you for contacting support.

    I tried authenticating Adobe Sign Widget and I was not able to encounter any issues. See screenshot below.

    1617114554 606335ba8c723 19 Screenshot 10

    I have cleared your form cache. Could you please try clearing your browser's cache as well? Then, authenticate Adobe Sign again.

    If the issue persists, kindly let us know.

  • M__J
    Replied on March 31, 2021 at 2:31 AM

    I am still not able able to authenticate. I'm getting the same error. I also don't see Jotform listed in my "Connected Apps" on my Adobe account either.

  • Cecile JotForm Support
    Replied on March 31, 2021 at 8:13 AM

    Could you please try using a different browser? Does the issue happen using a different device?

    You may also try connecting your device to a different network.

    If the issue still remains despite the suggestions above, please do not hesitate to inform us.

    We look forward to your reply.

  • M__J
    Replied on March 31, 2021 at 7:56 PM

    Thanks, I was able to get authenticated!

    After testing out the workflow, however, I noticed that having the user complete the Adobe Sign e-signature and then also having to hit "Submit" is likely to be problematic (I imagine many users won't bother hitting "Submit"). I see that this feature was requested a year or so ago by someone else:

    https://www.jotform.com/answers/2139332-auto-submit-the-ability-to-automatically-submit-a-form-after-it-is-signed

    Have you had any progress implementing it?

  • Cecile JotForm Support
    Replied on March 31, 2021 at 9:00 PM

    We're glad to know that you finally got it authenticated.

    As for your other concern, I have moved it to another ticket to avoid confusion with this thread.

    I'll be addressing your other concern here shortly: https://www.jotform.com/answers/3007905

    Thank you.