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Mike_JosephAsked on March 30, 2021 at 5:06 AM
I click the "Authenticate" button, then sign in to my Adobe account, then approve JotForm's access. The pop-up window then closes but there's an "Error try again" message in the widget settings.
Tried also in incognito mode. Seems to be a bug.
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Cecile JotForm SupportReplied on March 30, 2021 at 10:32 AM
Hello there,
Thank you for contacting support.
I tried authenticating Adobe Sign Widget and I was not able to encounter any issues. See screenshot below.
I have cleared your form cache. Could you please try clearing your browser's cache as well? Then, authenticate Adobe Sign again.
If the issue persists, kindly let us know.
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M__JReplied on March 31, 2021 at 2:31 AM
I am still not able able to authenticate. I'm getting the same error. I also don't see Jotform listed in my "Connected Apps" on my Adobe account either.
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Cecile JotForm SupportReplied on March 31, 2021 at 8:13 AM
Could you please try using a different browser? Does the issue happen using a different device?
You may also try connecting your device to a different network.
If the issue still remains despite the suggestions above, please do not hesitate to inform us.
We look forward to your reply.
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M__JReplied on March 31, 2021 at 7:56 PM
Thanks, I was able to get authenticated!
After testing out the workflow, however, I noticed that having the user complete the Adobe Sign e-signature and then also having to hit "Submit" is likely to be problematic (I imagine many users won't bother hitting "Submit"). I see that this feature was requested a year or so ago by someone else:
Have you had any progress implementing it?
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Cecile JotForm SupportReplied on March 31, 2021 at 9:00 PM
We're glad to know that you finally got it authenticated.
As for your other concern, I have moved it to another ticket to avoid confusion with this thread.
I'll be addressing your other concern here shortly: https://www.jotform.com/answers/3007905
Thank you.