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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    e-mail in Bounce list

    Asked by Alex on December 08, 2013 at 07:30 AM

    Hello ,



    It appears to me that the e-mail " office@auto-focus.ro " is in your bounce list and have to be removed from there . I don't quite know what the bounce list is , but can you remove it ? :D


    Thanks ,

    Have a great day ,

    Serban Alexandru

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    JotForm Support

    Answered by ashwin_d on December 08, 2013 at 08:30 AM

    Hello Serban,

    Bounce list: When our email server is unable to deliver any email message or it is rejected by the destination email address, that email address ends up in our bounce list with the specific reason.

    Upon checking your email address "office@auto-focus.ro", I found it not to be in our bounce list. Please let us know the account/form URL which is not sending the submission email. 

    Were you clicking on the "Test Email" button of your notification alert. Please be informed that it will always send the test submission email to your account email address.

    Thank you!