e-mail in Bounce list

  • Profile Image
    Alex
    Asked on December 08, 2013 at 07:30 AM

    Hello ,

     

     

    It appears to me that the e-mail " office@auto-focus.ro " is in your bounce list and have to be removed from there . I don't quite know what the bounce list is , but can you remove it ? :D

     

    Thanks ,

    Have a great day ,

    Serban Alexandru

  • Profile Image
    ashwin_d
    Answered on December 08, 2013 at 08:30 AM

    Hello Serban,

    Bounce list: When our email server is unable to deliver any email message or it is rejected by the destination email address, that email address ends up in our bounce list with the specific reason.

    Upon checking your email address "office@auto-focus.ro", I found it not to be in our bounce list. Please let us know the account/form URL which is not sending the submission email. 

    Were you clicking on the "Test Email" button of your notification alert. Please be informed that it will always send the test submission email to your account email address.

    Thank you!