Does a client need to be a jot form member?

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    emmatarnphotography
    Asked on March 30, 2021 at 08:13 AM

    Does a client need to be a jot form member to fill in a form that I have added to my website?

    My form shows the below screenshot on mobile devices and then laptops the form doesn't load at all?


    Please help :)

  • Profile Image
    estelle
    Answered on March 30, 2021 at 09:02 AM

    Hello,

    The client does not have to be a Jotform member to access your forms to fill. You have shared your form privately and that is why users are required to log in. Please set your form back to "Public" so users can view the form directly.

    Here's how:

    Go to Publish > Quick Share > Settings > choose Public


    1617109144_606320989cb34_Ekran Resmi 202

    1617108670_60631ebf001cd_Ekran Resmi 202

    I hope it helps!

  • Profile Image
    emmatarnphotography
    Answered on March 30, 2021 at 09:15 AM

    Hi there


    My settings are already public?

  • Profile Image
    emmatarnphotography
    Answered on March 30, 2021 at 09:22 AM
    Hi there
    My settings are already public?
    ...
  • Profile Image
    FelipeSantana
    Answered on March 30, 2021 at 01:37 PM

    Hello @emmatarnphotography,

    Thank you for your response.

    So, I reviewed your account and I can see that you currently have two active forms. I checked both of them and it seems that one is set to "Public", however, the other one is set to "Private".

    The form titled Client Agreement Form, which is the form that you shared with us is currently set to private. While the other form titled Custom Simple Order Form is set to public.

    Here is a screen recording for reference:

    1617125679_6063612fa8e17_

    If you want to make the form Client Agreement Form public, you will need to access the Publish tab of the Form Builder and switch the Access Settings.

    Please let us know if you need any further assistance.