Clover Go App not working when Jotform is used

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    office2014
    Asked on March 30, 2021 at 09:51 AM

    We use Clover Go App to process our credit card payments, when we use Jotform on the same IPad our payments stop going through. We close out both apps, restart the Ipad, log out of both, ect. and the Clover credit card processer (connected through Bluetooth) still doesn't work. We then have to enter the payments manually. Is this a known issue? Is there any way to resolve this?

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    Anthony_Evans
    Answered on March 30, 2021 at 03:10 PM

    Hello office2014,

    I'm not aware of the Jotform app affecting other programs, especially once you have restarted the iPad. This sounds like an issue with Clover Go, either the app or your device. I apologize but we do not support those devices. However, I have found this link that looks like it may be helpful with troubleshooting your Bluetooth device. https://shopkeep-support.lightspeedhq.com/support/troubleshooting/clover-go-troubleshooting

    Thank you for your understanding!