Blank Survey Response

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    Imani Gerald 
    Asked on March 30, 2021 at 10:13 AM

    Goodmorning,

    My name is Imani Gerald and I am the front desk administrator at Carolina Women's Physical Therapy and Wellness. We have been utilizing Jotform as a part of our new patient intake process and it has been successful; however, there was one glitch that occurred today. A patient submitted her form through the link and when I logged into Jotform to print the papers, the submission was blank; however, I received an email saying that her forms were completed with the information. In the email, I could view all of the information submitted; however, when I went to the actual website her form was blank. I was hoping that someone from the support team can get back to me as soon as possible. Thank you!

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    Yuta_J
    Answered on March 30, 2021 at 03:48 PM

    Hello,


    Thank you for reaching out to us. I've checked your form named "CWPTW Patient Intake Form" and it seems all submissions are displayed correctly. May I ask if you manually edited the submissions or there was a temporary delay in submission displayed?


    If you are still having issues viewing the submissions, please try to clear the form cache to see if that would fix the issue.


    Guides:

    How to Clear Your Form Cache?


    Please let us know if you require further assistance.