Jotform deleted my email template again

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    Asked on December 08, 2013 at 01:25 PM

    Hi Guys,

    I spent whole night designing my email template but now all gone again. I do not know how Jotform developed their caching and auto-save mechanism, but is there any way that I can recover all my work that I had done yesterday?

    I complained about this before and I did not login on two browsers at the same time!

    Please advise what to do now. Thank you.

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    Answered on December 08, 2013 at 01:56 PM

    Hi Antonio,

    If my understanding is correct about your question, you were referring to the form's E-mail Notification. Please correct me if not.

    As you may have found out already, there is no means within the form builder to save a specific version of the e-mal notification in the form except thru the method of cloning the form after saving to specific version. Cloning an saving the form will preserve its e-mail notification to the version when it was saved.

    I am not sure yet why you have this particular issue, but what I am sure at the moment is we do not have any reported similar issue at the moment. This means that I cannot be sure also at this time if the e-mail template is broken.

    To be safe, I would suggest trying my suggestion of cloning the form as a saved version, so that you can go back or restore a particular version.

    Please continue updating us for any inputs you may have.



  • Profile Image
    Answered on December 08, 2013 at 02:24 PM

    What do you mean: "cloning form to save the email template" instead of "saving form to save the email template"??? You guys are really jokers.......

    I knew you guys will never be able to restore my email template designed in the "Email Notification" module and reporting it through your forum is just a waste of time. It's OK, I will REDO MANUALLY all over again. Hopefully I still can remember all my important points and write-up of my email template to my clients. That was a long email indeed, and involved plenty of HTML formatting that I will have to redo all over again.

    I just want to let you guys know why I downgraded my annual premium account back to FREE account of JotForm.

    Thank you.

  • Profile Image
    Answered on December 08, 2013 at 02:50 PM

    I apologize if there is a misunderstanding. Perhaps explaining more what I meant by "saving the cloned version of the form to preserved the e-mail template to the version it was saved"

    1. Update/modify the form's E-mail notification as required. Make sure to click on Finish button of E-mail Notification to save the custom e-mail template.

    2. Clone the form 

    3. After cloning the form, you will have a copy of the source form. You can preserved the cloned version by NOT editing it and just renaming it to a convinient name that is easily track. (example; MyCustomE-mail Form version1.0)

    4. You can continue working on the original source form (form that was cloned)

    5. In case anything happen on the current form you are working on (original form), like if the e-mail template is lost or resetted...

    6. You can OPEN and RESTORE the cloned version done in step#2  of this procedure.

    You will noticed that in the cloned version of the form, the E-mail Notification template will be intact as of the latest saved when you saved the form after cloning the original form. The downside will be that the custom e-mail template will not be as of the lates updates that you had probably applied on latest version that have worked on.

    BUT if you repeat this process on short intervals, you will have the option of manually restoring lost changes at minimum

    I hope this help in any ways.


  • Profile Image
    Answered on December 08, 2013 at 06:43 PM

    If this is your bug, just admit it, don't ask me to use "clone form" as a workaround for the "restoration".

    If I were to use your "clone form" method, I might as well copy your default template's HTML code with all the field's variables and paste it to my Visual Studio to customize it better still. So each time I lost my template, I'll just paste it back to my Jotform's email template. But my question is: Why Jotform keep deleting my email template for no reason????

    You guys asked me not to login on two different browser concurrently, so I logoff from Chrome and login with Firefox; at first it looked working, but recently, somehow or rather, Jotform "automagically" restored (either caused by your autosaving based on cache or whatever) the older version and lost my template again!!! But autosaving based on what when I've already LOGOFF?????????

  • Profile Image
    Answered on December 08, 2013 at 06:54 PM

    But my question is: Why Jotform keep deleting my email template for no reason????

    To my knowledge, we do not delete any e-mail template on a form, more so on that of a user.

    Can you please share to us the URL of your form that is having this anomaly.

    If will be much better also if we can compare a version of a before and after effect.

    Where you able to keep a previous version of the custom e-mail before it gets suddenly resetted or deleted?

    Perhaps we can find some audit trail log on what could have transpired during the time.

    Since I could not reproduce this immediately on my end, I will need more details to be able to report the bug to the higher team support.

    I will wait for your further details then I will escalate this immediately.



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    Answered on December 08, 2013 at 07:07 PM

    I remember I did my latest update on Dec 8 (Malaysia time), but when I checked my JotFom history, no work has been recorded on Dec 8. But even though when I selected Dec 7 from the history, it still shows the latest lost work. Here is my URL:

    I created an email notification named "To Client" with my most important HTML template (a long and carefully written email), together with some updates on "To Member" and "To Customer Service" email notification tempates -- all of them are losing the latest updates!!!

    To be honest Jonathan, I'm really getting tired with all these! I don't think I can sustain with Jotform any longer!

  • Profile Image
    Answered on December 08, 2013 at 07:23 PM

    For your additional information Jonathan, After created my "To Client" email notification template and confirmed everything has been saved, I did logoff from my Firefox and launch my Chrome browser, login to Jotform again and checked if everything is still there, and the answer is: Yes. So I thought everything was working fine until logged in again today -- my "To Client" template totally gone missing!!!

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    Answered on December 08, 2013 at 07:43 PM

    Thank you for providing more details as requested.

    I understand very much the frustration because of this. 

    Please let me have time to do thorough investigation on my end, though I am already forwarding this to our next level support so that it can be given attention to as soon as possible.

    I will provide you update on this on anything I can come up with.

    Likewise, our maintenance,dev and administrators support will, on their own accord will update this thread also for any results.