Account Suspended: Copyrighted Logo

  • Profile Image
    Asked on March 31, 2021 at 06:46 AM
  • Profile Image
    Answered on March 31, 2021 at 10:29 AM

    Hi, thank you for contacting support.

    As per checking, your account has been suspended because one of your forms contains a Copyrighted Logo. It is considered a scam and violates our Terms of Use.


    We understand that this might not be the case with your forms, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to with Thread #3005781as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.