Account Suspended: Copyrighted Logo

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    Sean  
    Asked on March 31, 2021 at 06:46 AM
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    Jovanne_A
    Answered on March 31, 2021 at 10:29 AM

    Hi, thank you for contacting support.

    As per checking, your account has been suspended because one of your forms contains a Copyrighted Logo. It is considered a scam and violates our Terms of Use.

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    We understand that this might not be the case with your forms, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #3005781as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.