What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade my account?

    Asked by woodswalk on June 14, 2011 at 09:49 AM

    I want to downgrade my account. 

    When I click on Account Settings, it shows that my next payment is due June 28, 2011.  When I click on Cancel, I'm brought to a (Plimus) page (see url below) that asks for my username and password.  My JotForm username and password are not acceptable.  When I click on Forgot Password, it asks for my username and email address.  Again, my JotForm username is not accepted.  Nor is the username that shows up automatically, which is MANY numerals and unknown to me.

    Page URL:
    https://secure.plimus.com/jsp/account_login.jsp?username=1306518498293<br/>1255522713&amp;p=cancel

    Screenshot
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    JotForm Support

    Answered by liyam on June 14, 2011 at 01:43 PM

    Hello woodswalk,

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled for downgrade on June 28, 2011.

    Thank you for using JotForm!