What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need to Change Plans and Update Credit Card info

    Asked by abeyrer on December 09, 2013 at 09:06 AM

    My Professional is set to expire in a couple of days. Unless I can get the same $249.95 deal I got last year for this subscription, I will change plans. Additionally, I need to update my credit card information.


    Can you let me know if you honor last year's professional price of $249?


    Thank you and I appreciate your product and support!


    Andy Beyrer

    update credit card plans credit card
  • Profile Image
    JotForm Support

    Answered by EltonCris on December 09, 2013 at 10:02 AM

    Hi Andy,

    Subscriptions would automatically renew with the same amount on the previous charged. With that said, you will be charged the same for $249 on your Professional Yearly Subscription. 

    If you want to update your CC, please head to account settings under billing section. http://www.jotform.com/myaccount/billing

    Feel free to let us know here if you have further questions regarding this matter.

    Thank you for your continued support and have a nice day!

  • Profile Image

    Answered by abeyrer on December 09, 2013 at 10:33 AM
    I am trying to change credit card info and getting an error message. How can I get you this new information?
    Thank you,
    Andy Beyrer
    Key Account Manger
    Southern Wine & Spirits of Indiana - Coastal Division
    tel 317.810.4781 | mobile 317.340.5067
  • Profile Image
    JotForm Support

    Answered by EltonCris on December 09, 2013 at 11:25 AM

    Hi Andy,

    Sorry about that. Can you please try it again this time? I have removed the downgrade scheduled on your account since the there was a latest email that indicates your subscription was already cancelled per your request. Anyway, please try to update your CC again, once this went through, it should trigger a new professional yearly subscription with the same amount.

    If the problem still persists, please update us here so we can assist you further. Thank you so much!