- abeyrerAsked on December 09, 2013 at 09:06 AM
My Professional is set to expire in a couple of days. Unless I can get the same $249.95 deal I got last year for this subscription, I will change plans. Additionally, I need to update my credit card information.
Can you let me know if you honor last year's professional price of $249?
Thank you and I appreciate your product and support!
- JotForm SupportEltonCrisAnswered on December 09, 2013 at 10:02 AM
Subscriptions would automatically renew with the same amount on the previous charged. With that said, you will be charged the same for $249 on your Professional Yearly Subscription.
If you want to update your CC, please head to account settings under billing section. http://www.jotform.com/myaccount/billing
Feel free to let us know here if you have further questions regarding this matter.
Thank you for your continued support and have a nice day!
- abeyrerAnswered on December 09, 2013 at 10:33 AMI am trying to change credit card info and getting an error message. How can I get you this new information?
Key Account Manger
Southern Wine & Spirits of Indiana - Coastal Division
tel 317.810.4781 | mobile 317.340.5067
- JotForm SupportEltonCrisAnswered on December 09, 2013 at 11:25 AM
Sorry about that. Can you please try it again this time? I have removed the downgrade scheduled on your account since the there was a latest email that indicates your subscription was already cancelled per your request. Anyway, please try to update your CC again, once this went through, it should trigger a new professional yearly subscription with the same amount.
If the problem still persists, please update us here so we can assist you further. Thank you so much!