What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving emails.

    Asked by dir_rohena on June 14, 2011 at 11:26 AM

    Email alerts are set, I don't receive emails to any @PVCDME.com  ... here's form URL http://www.jotform.com/?formID=11405606332

    Page URL:
    http://pvcdme.com/WillitfitOption1.aspx

  • Profile Image
    JotForm Support

    Answered by mliz on June 14, 2011 at 11:31 PM

    Hi,

    I tested the form with one of the emails on the domain pvcdme.com the mail logs indicates
    that the notification was sent:

    Jun 14 23:19:19
    yang sm-mta[31215]: p5F3JIvQ031213: to=, delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=126388, relay=sm.primenetmail.com. [216.117.98.135], dsn=2.0.0, stat=Sent (Message accepted for delivery)

    Have you looked into the bulk or spam folders? The mails might have
    been caught in your email's spam filters.

    You can also add JotForm's IP address to your whitelist:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    Let us know if you have further questions.

    Regards,
    Mliz