Why am I not receiving emails.

  • Profile Image
    dir_rohena
    Asked on June 14, 2011 at 11:26 AM

    Email alerts are set, I don't receive emails to any @PVCDME.com  ... here's form URL http://www.jotform.com/?formID=11405606332

  • Profile Image
    mliz
    Answered on June 14, 2011 at 11:31 PM

    Hi,

    I tested the form with one of the emails on the domain pvcdme.com the mail logs indicates
    that the notification was sent:

    Jun 14 23:19:19
    yang sm-mta[31215]: p5F3JIvQ031213: to=, delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=126388, relay=sm.primenetmail.com. [216.117.98.135], dsn=2.0.0, stat=Sent (Message accepted for delivery)

    Have you looked into the bulk or spam folders? The mails might have
    been caught in your email's spam filters.

    You can also add JotForm's IP address to your whitelist:

    174.34.48.214
    174.34.48.218
    174.34.48.219

    Let us know if you have further questions.

    Regards,
    Mliz