Stripe API Error

  • jpj72
    Asked on March 31, 2021 at 3:26 PM

    Good Afternoon,


    I am trying to test a payment through my form, and I keep getting an API error message that wants me to set my API code. I am unsure as to how to do that. I greatly appreciate your help!

  • Sigit JotForm Support
    Replied on March 31, 2021 at 10:53 PM

    Greetings,

    I checked that currently you have 2 forms, where

    • Crumbs form is integrated with PayPal Personal payment gateway

    1617244791 60653277197be Screenshot 10

    • Life Changing Network, no payment gateway integration

    1617245022 6065335ec90a2 Screenshot 21

    To confirm, the API error is when you are using Stripe or PayPal as your payment gateway?

    If you received API error message with Stripe, kindly make sure your Stripe payment field is connected to your Stripe account. Please try re-connect your account to the Stripe payment field. Related guide: https://www.jotform.com/help/190-how-to-integrate-stripe-with-your-form

    If the issue persist, kindly provide us more details and screenshots.

    Thank you. Regards.