What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal is adding $5 shipping and handling to order

    Asked by gallawayville on December 09, 2013 at 12:20 PM

    Paypal is adding a $5 shipping and handleing fee to my account.  How do i fix that?  is it an Paypal thing?

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    JotForm Support

    Answered by ardy0689 on December 09, 2013 at 02:03 PM

    Thanks for contacting us. However, I could not replicate the issue when I cloned your form. It seems that it did not add $5 handling fee. I tried this on a US Paypal test account and non-US Paypal test account.

    It matches the $25 annual. Kindly, remove your Paypal Field and reinsert it again and see if it is having the same issue using a test account. I also advise to clear your browser's caches first before trying to make a test payment. I also cleared your form's caches from our system.


    Please let us know if this issue persists so that we can further investigate on it. Thank you

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    JotForm Support

    Answered by NeilVicente on February 12, 2014 at 07:19 AM

    We have just released a shipping option wizard for Paypal payment forms. For your desired output, you may now specify a shipping value of '0' for each of your item to bypass the account-level postage settings you have set set up under your Paypal account.

    Let us know if you run into any other problems.