- gallawayvilleAsked on December 09, 2013 at 12:20 PM
Paypal is adding a $5 shipping and handleing fee to my account. How do i fix that? is it an Paypal thing?
- JotForm Supportardy0689Answered on December 09, 2013 at 02:03 PM
Thanks for contacting us. However, I could not replicate the issue when I cloned your form. It seems that it did not add $5 handling fee. I tried this on a US Paypal test account and non-US Paypal test account.
It matches the $25 annual. Kindly, remove your Paypal Field and reinsert it again and see if it is having the same issue using a test account. I also advise to clear your browser's caches first before trying to make a test payment. I also cleared your form's caches from our system.
Please let us know if this issue persists so that we can further investigate on it. Thank you
- JotForm SupportNeilVicenteAnswered on February 12, 2014 at 07:19 AM
We have just released a shipping option wizard for Paypal payment forms. For your desired output, you may now specify a shipping value of '0' for each of your item to bypass the account-level postage settings you have set set up under your Paypal account.
Let us know if you run into any other problems.