What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is my account still active?

    Asked by iPrintEasyPrinting on December 09, 2013 at 12:32 PM

    I have deleted the submissions from my account to free up space, however, I just received an email saying the account has been disabled. Please verify that my account is still active.

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    Answered by EliezerN on December 09, 2013 at 01:58 PM

    I checked your account iPrintEasyPrinting and found that it is active:

    And you still can receive 98 more submissions.

    I would recommend you to clear your form cache by following the steps in the image:


    Clearing your browser cache and cookies would be a good idea too.

    Please let us know if you need further assistance.