What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't seem to access my forms or upgrade my account ...

    Asked by JohnReaves on December 09, 2013 at 12:50 PM

    Hi ...

    I can't seem to access my forms or upgrade my account. I've got some forms being used, not sure if they're accessible. The site just doesn't load.  Help!

    My Forms my account accessible site
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    Answered by JohnReaves on December 09, 2013 at 02:42 PM

    Still in the same situation. I can access support forum and Jotform home page, but my forms page and other functions don't load.  Help!

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    JotForm Support

    Answered by ardy0689 on December 09, 2013 at 02:46 PM

    We apologize for this inconvenience. I can access your forms directly using your account. I have cleared your account's caches from end. I also whitelisted your IP address. Please see if that would make a difference on your end. I would also advise that you clear your browser's caches before logging in.

    If you are logging in from www.jotform.us domain, please try logging in to our domain www.jotform.com or vice versa. Please go ahead try it and let us know if this issue is persisting. Thank you

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    Answered by on December 09, 2013 at 02:48 PM

    I just cleared cache and tried to access http://www.jotform.com/myforms/ ... some of the page came up, but now still stuck with loading icon.

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    Answered by pinoytech on December 09, 2013 at 04:32 PM

    Hi,

    I can access also your form without any issues like my colleague. May we know which internet browser you are using now? Have you tried already using other internet browser to access your account? If not can you please give a try?

    Thanks,

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    Answered by JohnReaves on December 12, 2013 at 12:24 PM
    Hi ...
    Sorry for not responding, the problem with the form came in the middle of a travel period.
    I was using Chrome originally. I tried IE, and was able to access the form.
    I initially tried clearing 24 hours of the cache on Chrome, but that didn't help. Eventually I tried clearing a week of the cache, and that worked.
    Do you know what the problem was? I've never run into anything quite like it ... it knocked out the forms, but also big chunks of the Jotform site, including my account page.
    ...
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    JotForm Support

    Answered by jonathan on December 12, 2013 at 02:12 PM

    Hi,

    Can you please confirm that all is good now?

    Most likely your issue is due to browser cache, which can be usually resolved by clearing the current browser cache.

    Inform us if there is still issue.

    Thanks.