What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    $5 Paypal Fee Passed on to subscribers on My Form

    Asked by gallawayville on December 09, 2013 at 01:27 PM

    so my question is why the $5 fee passed onto people that sign up on my page??



    This is a re-post of a comment on Difference Between PayPal & PayPal Pro

    Paypal Paypal Integration
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    JotForm Support

    Answered by TitusN on December 09, 2013 at 02:01 PM

    Hello, 

    Thank You for getting in-touch with us. 

    Your subscribers should be able to see the same amount indicated on your form when they are making the payment through Paypal. This is the case whether on a Paypal or Paypal pro integration with Jotfrm.

    However, there are certain conditions that would allow paypal to charge you  for each item/product purchased, you may want to take a look at this article for more information: https://www.paypal.com/webapps/mpp/merchant-fees#id1_header

    Please let us know if you have more questions.