Unable to update account email

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    Julia
    Asked on March 31, 2021 at 09:38 PM

    Your support form is broken - I wrote up my entire issue and was routed to a "Slow down" message. I am trying to change the email address registered on our organization's account (it is registered to an old employees email address) and I got a "You're not authorized to use" message. I have to resort to posting this here as I couldn't find anything more than this page as far as instructions go. Please help!



    This is a re-post of a comment on How to Change Your Account Email Address?

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    Bojan
    Answered on April 01, 2021 at 07:10 AM

    Greetings.

    We apologize for the inconvenience.

    Please make sure you are logged in to the account before trying to change the email. If that doesn't work, please try clearing the browser's cache and cookies, and then try again.

    If that doesn't resolve your problem, please let us know the username of the account where you wish to change the email.

    Thank you for your cooperation.