What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded yesterday but you don't show that I upgraded

    Asked by dmcgeeslo on December 09, 2013 at 02:43 PM

    Please confirm whether or not the upgrade went through...

    Page URL:

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    JotForm Support

    Answered by Welvin on December 09, 2013 at 04:25 PM


    The payment went through, but the system fails to automatically upgrade your account because your Jotform Username was missing from the record. I have temporarily fixed this by removing your over limit status. Now, I have requested the refund to our higher ups. Expect the refund returned to your Paypal Account within 4-10 business days.

    Please go ahead and re-upgrade using this link: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=dmcgeeslo

    This is an upgrade URL for our Premium subscription using our Payment Processor - FastSpring. You can still use Paypal as the Payment Method. Please make sure not to alter any part of this upgrade URL, this contains your correct Jotform Username. This should correct the process and automatically upgrade your account from our system.

    Let us know if you have any questions.