What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why mobile user can not see the forms?

    Asked by wgage on December 09, 2013 at 11:34 PM

    Is there a reason why ppl are having a hard time seeing your forms, on mobile? they always have to do it the hard way by switching there phone to web version? I am now a paying costomer, and would like these ppl to see the forms without doing that.

    Mobile
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    JotForm Support

    Answered by EltonCris on December 10, 2013 at 03:38 AM

    Hi there,

    We would be happy to assist you regarding this issue. Note that Jotform's stand alone form works perfectly fine on mobile or even when you embed the form. The problem might be related to the form environment from where it is deployed that's why it wasn't displaying properly on mobile. May we know the website URL where the form is embedded so we can check it here? But first, please try to change your form embed code with iframe. This might fixed the problem.

    Here's how to get your form iframe embed code. http://www.jotform.me/help/148-Getting-the-Form-iFrame-Code

    Feel free to update us here if iframe didn't sort this out. Thank you!