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    Trouble with integrating with google docs

    Asked by John Mesko on December 10, 2013 at 05:37 AM

    I LOVE JotForm!  Thank you so much.  This is the solution I've been looking for. 

     

    I'm in testing right now, and I'm trying to integrate my form responses into google docs/spreadsheet/drive, and during the integration sign up, I get the following error:

     

    Your spreadsheet can be found here:

    No form, folder or file is created in my google drive.
    can you help?
    JotForm message responses integrate
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    JotForm Support

    Answered by Welvin on December 10, 2013 at 07:23 AM

    Hi John,

    Thanks for the feedback.

    Works without error to my end. Try clearing your forms cache: How to Clear your Form Cache then redo the integration. This should help. If not, please update us here so we can check further.

    Thanks

  • Profile Image

    Answered by John Mesko on December 10, 2013 at 10:11 PM
    Thanks Welvin,
    I did as you suggest, and followed the instructions to clear cache. No
    change, same results.
    --
    John Mesko
    Executive Director
    Sustainable Farming Association
    763-260-0209
    www.sfa-mn.org
    Midwest Soil Health Summit Feb. 19-20, 2014

    SFA Annual Conference, Feb 8, 2014
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    JotForm Support

    Answered by EltonCris on December 11, 2013 at 03:23 AM

    Hi John,

    The provided spreadsheet URL on your first post indicates that integration was not successful that's why you are provided with an error URL. Like my colleague I am unable to reproduce the problem. I was able to integrate the cloned form of your form.

    Have you tried using a different browser? I have also cleared your form cache here, maybe this helps. Please try it again this time and update us here if the issue persists.

    Thanks!

  • Profile Image

    Answered by jmesko on December 11, 2013 at 07:58 AM
    OK, thanks.
    I tried a new browser, with my test form and a clone of my test form,
    and still the same response.. Its not working for me.
    Thanks
    --
    John Mesko
    Executive Director
    Sustainable Farming Association
    763-260-0209
    www.sfa-mn.org
    Midwest Soil Health Summit Feb. 19-20, 2014

    SFA Annual Conference, Feb 8, 2014
  • Profile Image

    Answered by EliezerN on December 11, 2013 at 11:15 AM

    Thanks for updating us about the continuity of the issue John.

    Since we cannot reproduce the issue from our side, I have forwarded your concern to our next level support so that they can help us to find a prompt solution for this issue.

    We will update your via this thread once this bug is resolved.

    Thanks

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    JotForm Support

    Answered by alp_deniz on February 14, 2014 at 02:35 AM

    We had updated google spreadsheet integration. Could you please let us know if you still experience the same problem?

    Apologies for the delay

    Kind regards