What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email response received spam

    Asked by MartaEspejo on December 10, 2013 at 06:55 AM

    The mail response is received in spam. I've tried several emails from different domains on different servers and the same is true at all.

    The only email that works is used in gmail. When I use this receipt fomulario responses in the inbox.

    Is there any solution? For a long time I'm trying to solve this problem.

    Thank you.

    email Emails problem different
  • Profile Image

    Answered by pinoytech on December 10, 2013 at 08:06 AM

    Hi,

    Sorry for the inconvenience that may have caused.  To prevent emails not being recieved or going to your email SPAM/bulk folders, I would suggest you to set "noreply@jotform.com" as Sender Email and don't leave the Sender Name with "Please Select or Empty" as a value.

    In addition to this, you may white-list our domain names also. (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    For more detailed information, please take a look at this article: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you need further assistance, please feel free to contact us at anytime.