What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My ISP is blocking your site. What's going on?

    Asked by MyPhotoShow123 on June 14, 2011 at 07:08 PM

    All my forms are gone and my ISP is blocking your site. What's going on?

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    Answered by deanleary@gmail.com on June 14, 2011 at 07:36 PM
    Same issue here - Help!!!!
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    Answered by allanftd on June 15, 2011 at 12:33 AM

    Hi MyPhotoShow123 and deanleary@gmail.com,

    Thanks for bringing this to our attention and please accept our apologies for the inconvenience. May we ask if you have already checked your missing forms in the Trash folder? If ti is a live form, are they still being displayed on your website? What is the URL and the ISP you are using so that we can further investigate.

    We will use your reply to further investigate this case. We thank you for your patience and cooperation.

    JOTFORM SUPPORT

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    JotForm Support

    Answered by liyam on June 15, 2011 at 04:58 AM

    Hi MyPhotoShow123 and deanleary@gmail.com,

    In addition to what Allan has stated, may I suggest that you also should forward this problem/complaint to your ISP as well.

    Thanks and warm regards,

    Liyam

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    Answered by MyPhotoShow123 on June 16, 2011 at 03:34 PM
    This is the 2nd time this has happened. I need to move on. I will no
    longer be using your service.
    John Cassel

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    JotForm Support

    Answered by NeilVicente on June 16, 2011 at 05:27 PM

    John,

    We are extremely sorry that this has resulted to your decision to leave Jotform. We hope there is a way we can change your mind.

    Have you tried contacting your ISP about this issue? I am sure they will listen if you complain since you are a customer. Also, it is a known fact that Jotform is a legitimate site. This must have been caused by a single form that was used for phishing.


    Neil