What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't see my subsmissions. Mails are not coming in

    Asked by Yunav on December 10, 2013 at 10:36 AM

    I got not submissions on mi list. It seems like someone had erase them. Some problem with my account? Or is about jotform plattaform?

    Submissions JotForm problem my account
  • Profile Image

    Answered by jedcadorna on December 10, 2013 at 11:45 AM

    Hi, 

    Thank you for contacting us. I have checked your notification settings and I can see that the settings are good, I also checked our mail logs and it shows that it successfully sent an email to your registered email address but what's strange is that I verified your email and 2 of the sites that I used to gave me an error. 

    Our server logs:

    Current Server: /var/log/jotform/amazonSES.log:[10/Dec/2013:11:14:00 -0500] 23135645542653 AmazonSES Sent email to eduardo_yunav@hotmail.com - MessageID:00000142dd4957b9-2d5e7c38-44a9-479e-9460-8905154d0b2f-000000 - RequestId:146c70ee-61b6-11e3-a49b-b3147e41cdbe

     

    When I tried to verify your email provider:

     

     

    If you haven't tried adding jotform's email to your contact list and whitelisting our IP you can follow this guide https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses. If this still does not work you can also try using mandrill to mails to your email address. https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address