What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    what did your system do with the form I spent 6+ hours on, and saved MANY MANY times???

    Asked by newdepths on December 10, 2013 at 03:32 PM
    My entire business is held up by your system's error.
    Please find my form, restore it to my account, and let me know it's been fixed ASAP.

    Original Message:

    From: New Depths <newdepthsjourney@gmail.com>

    To: JotForm Support Forum <jotform@jotmails.com>

    Sent: 12/10/2013 8:23:15 AM

    Subject: where is my form?


    body { margin:0.7em; } p { margin:0; }


    I did those steps.


    It did not bring my form back.


    I created notification and autoresponder emails for this form and recevied test copies of both ... it HAS to be there somewhere.


    Please find and restore it for me.



    Answered by gori-mathew


    Hello Vistoria,

    Apologies for the inconvenience caused.

    This might have been caused by the cache issue, please logout clear your browser's cache and the log back into the account. You will also need to clear your forms' cache.

    Do let us know if this does not bring back the form as it was.



  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 10, 2013 at 06:24 PM

    You probably made this form in a guest account. Can you please tell what is the email address you got both notifications?

    Do you have the form's link? Please provide with as much info as you can so we can look deeper and find the form

  • Profile Image

    Answered by thrivinglife on December 10, 2013 at 06:39 PM
    No, it wasn't in a guest count it was in my account, this account!
    I'll forward you the test email that I sent myself.
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 10, 2013 at 11:13 PM

    If you sent to yourself a test email, that means that you got the form direct link.

    As far as I can see, the last form you were editing is this one

    Which actually belongs to the first account you wrote to us from newdepths, this account shows that one form only, while  thrivinglife shows around 30 forms 

    Please send to us the form link if any to further investigate