What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Subscription PayPal account

    Asked by jimbolgs on December 11, 2013 at 03:59 AM

    Hi, my subscription is up for renewal in January but I want to pay with a different PayPal account. I just cancelled the automatic payment from the old PayPal account so what happens now... Will you bill me so I can switch PayPal accounts so my form doesn't stop working?

    Thanks.

    paypal account different cancelled thanks
  • Profile Image
    JotForm Support

    Answered by Welvin on December 11, 2013 at 08:29 AM

    Hi,

    Your account is up and running fine. The system would automatically downgrade your account to the Free Plan on January 12, 2014. We'd suggest re-upgrading your account on this mentioned date using the new Paypal account. This way, you can still use the remaining days of the current subscription.

    Thanks