What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account isn't downgraded?

    Asked by blucloud on December 11, 2013 at 07:32 AM

    We downgraded our account already few times for two weeks from now and still we haven't got the downgraded (Free) package and our bank account are being billed. Please DOWNGRADE our account to FREE account ASAP and cancel all the bills regarding to current service.

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    JotForm Support

    Answered by ardy0689 on December 11, 2013 at 10:45 AM

    We apologize for this inconvenience. Upon checking your account, you are already downgraded to Free account.


    It seems that your issue has been resolved by one of our support member when you contacted us via email. If you need further help, please do not hesitate to ask or kindly open up a new thread if you have a new inquiry. Thank you