Why my account isn't downgraded?

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    blucloud
    Asked on December 11, 2013 at 07:32 AM

    We downgraded our account already few times for two weeks from now and still we haven't got the downgraded (Free) package and our bank account are being billed. Please DOWNGRADE our account to FREE account ASAP and cancel all the bills regarding to current service.

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    ardy0689
    Answered on December 11, 2013 at 10:45 AM

    We apologize for this inconvenience. Upon checking your account, you are already downgraded to Free account.

     

    It seems that your issue has been resolved by one of our support member when you contacted us via email. If you need further help, please do not hesitate to ask or kindly open up a new thread if you have a new inquiry. Thank you