What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Não estou recebendo os e-mails do formulário e para redefinição de senha.

    Asked by Rodrigo on December 11, 2013 at 08:18 AM
    Page URL:

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    JotForm Support

    Answered by ardy0689 on December 11, 2013 at 11:19 AM

    We apologize for this inconvenience. Upon checking your email address it is not in our bounce list. This should work fine. I have checked your notification setting in your form and what I found that is you left the "Sender Name" and did not set it. You should atleast set it to "Jotform"


    Whitelisting our email addresses and add it to your address book or spam filters should as well:


    Please do the above suggestions and retry your form and retry sending the password reset by using this link and clicking the "Forgot Password?".

    Please let us know if this issue persists. Thank you