BUG:Invited subusers are receiving corrupted invitation email

  • Profile Image
    GreekBreakfast
    Asked on December 11, 2013 at 09:06 AM

    The invitation e-mail that is being sent when a new user is created, has a corrupted body with no links to the SIGN UP feature.

     

    What we received is pure text; actually this:

     

                body, html{

                    height:100%;

                    width:500px;

                    padding:0px;

                    margin:0px;

                }

     

                body{

                    font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;

                    font-size:14px;

                    color:#333;

                    background:white;

                }

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

                                    Create an Account to Access Your Forms

     

                                    GreekBreakfast gave you access to some forms on JotForm. You must first create an account on JotForm to access these forms.

     

                                    Shared folders/forms with you:

     

                                        All Forms and Folders

     

     

     

     

     

     

     

     

                                    Sign Up Now!

     

  • Profile Image
    ardy0689
    Answered on December 11, 2013 at 11:32 AM

    We apologize for this inconvenience. I have also replicated this issue. I have now forwarded this to our development team. Thanks for bringing this up. We will update you here for any progress on this glitch.

     

    For the meantime, to let your sub users sign up they can use this link https://www.jotform.com/signup using the email address that you used when you invited them to share your forms.

    If you need further assistance, please do not hesitate to ask. Thank you

  • Profile Image
    steve
    Answered on September 18, 2014 at 08:09 PM

    Hello-

    This issue has been resolved for some time now. Here's what it looks like now:

    Please let us know if you have further questions or need anything else.

    Thanks