What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    BUG:Invited subusers are receiving corrupted invitation email

    Asked by GreekBreakfast on December 11, 2013 at 09:06 AM

    The invitation e-mail that is being sent when a new user is created, has a corrupted body with no links to the SIGN UP feature.


    What we received is pure text; actually this:


                body, html{








                    font-family:Verdana, Geneva, Arial, Helvetica, sans-serif;


























                                    Create an Account to Access Your Forms


                                    GreekBreakfast gave you access to some forms on JotForm. You must first create an account on JotForm to access these forms.


                                    Shared folders/forms with you:


                                        All Forms and Folders









                                    Sign Up Now!


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    JotForm Support

    Answered by ardy0689 on December 11, 2013 at 11:32 AM

    We apologize for this inconvenience. I have also replicated this issue. I have now forwarded this to our development team. Thanks for bringing this up. We will update you here for any progress on this glitch.


    For the meantime, to let your sub users sign up they can use this link https://www.jotform.com/signup using the email address that you used when you invited them to share your forms.

    If you need further assistance, please do not hesitate to ask. Thank you

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    JotForm Support

    Answered by steve on September 18, 2014 at 08:09 PM


    This issue has been resolved for some time now. Here's what it looks like now:

    Please let us know if you have further questions or need anything else.