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    Confirmation Page Sometimes Not Appearing After Form Submission

    Asked by gmcardle on June 15, 2011 at 05:18 AM

    I have set up and tested a confirmation page which appears to be working fine for me. However, i am receiving 3-4 email submissions of the same form. When I asked clients about it I was told that they weren't sure if they form was submitted as they were not redirected to my confimation page so they clicked sent sereral times......not good! How come this works for me and others but dosen't work for some of my clients? This should work for everyone right?

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    Answered by DanielGriffin on June 15, 2011 at 08:28 AM

    Hi there,

    Sorry to hear that you are having this problem.  i have just cloned your form, submitted it and was then got successfully redirected to your thank you page.  Did your clients say anything else about what happened?  ie after they submitted the form did they go anywhere at all?  Or did the form just hang or timeout? Any extra information will be helpful.

    I see that you have two file upload fields on the same form.  Perhaps it is just taking a long time to the redirect to happen due to large uploads?