What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Notifications and Autoresponders - Solution?

    Asked by heathersl on December 11, 2013 at 01:04 PM

    Hi - I have a form that will be filled out by an office admin, sent to a tech to be completed and then returned to the head office. Notifications on each step are:

    1) Admin completes the dispatch section, "submits" to tech (submission button 1)

        a) Email Notification 1 is sent to office as an alert (dummy email addresses are currently being used while testing) (Email 1 - on Dispatch)

        b) Autoresponder 1 is sent to tech with link to complete form (using {edit link}), based on email address field in form (Auto 1 - Sent to Tech)

        c) Autoresponder 2 is sent to Project Manager to alert, based on email address field in form (Auto 2-Sent to PM)


    2)  Once the tech completes the job, and clicks submit to office (submission button 2):

         a) Alert is sent to Office to indicate that the form is completed (Email 2- On Completion)


    Herein lies the problem - I want to send that completion alert to the PM, as well - except... I can't see how to use a field name in the recipient section of the Email Notification, and the Autoresponder emails will only trigger with the first submission button.

    Please tell me there's a way to get this done! I have 4 different forms holding, pending a solution.


    The form is:http://form.jotform.ca/form/33444490944257

  • Profile Image

    Answered by EliezerN on December 11, 2013 at 03:44 PM

    Regarding to your concern "I can't see how to use a field name in the recipient section of the Email Notification" Are you refering on how to use as Recipient Email the email address that will be entered in the field Project Manager Email so that he can also received a Notification of the submission?

    If so, let me tell you that it is possible. All you need to do is to enter the variable/tag of that field in the Recipient Email of the Notification, please follow this steps: 

    1. Go to the Compose Email wizard of a Notification email and copy the variable/tag of the field Project Mangaer Email:

    2. Then, create a Notification email to be sent to the PM, go to the Email settings and paste the variable/tag you just copied and paste it on the Recipient Email field:

    Finally, just click on Finish button and save your form.

    Please inform us if you need further assistance with this.


  • Profile Image

    Answered by heathersl on December 13, 2013 at 12:56 AM

    Through some hiccup, that didn't work so very well - but manually appending the field ID in the conditions section worked.  Thanks for your help, as always.

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 13, 2013 at 05:36 AM

    On behalf of my colleague, you're welcome!

    If you have any other questions or concerns, let us know by creating a new thread.