What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Conditional Rule not hiding form fields as required

    Asked by Rachelle on December 11, 2013 at 01:09 PM

    there are still several data fields (first name, last name) and all of the concierge section that is showing up on the public form but the date is not being received in the email notification. This must get FIXED ASAP!!!!!!!


    please call me 340-775-2003

    Page URL:

  • Profile Image
    JotForm Support

    Answered by TitusN on December 11, 2013 at 01:36 PM

    Hello Rachelle,

    Sorry about that, and thank you for letting us know. 

    We do not offer phone support, but our forum is monitored constantly by a team of experts in providing you speedy and effective responses. 

    I cloned your form from the URL you provided and found that the condition rules have some errors, apparently there is a rule missing: 

    We'd like to help you resove this. 

    Please walk us through what you would like to have the form do in the following situations according to your question (or clarify it in your own words by responding to this thread):

    1. When would you like the concierge section to appear? 

    2. When would you like the First Name and Last Name to appear? 


    In order to get quicker and accurate responses for each issue, Please open another thread here, clarifying which date field is not appearing on email notifications. 


    Thank you for your patience.

  • Profile Image

    Answered by EliezerN on December 12, 2013 at 12:53 PM


    Your last reply came out empty. Kindly resend it using this link at this time: http://www.jotform.com/answers/301787

    If your questions/comments are not related to this issue, kindly open a new thread to post your unrelated inquiries.


  • Profile Image
    JotForm Support

    Answered by kenneth on December 12, 2013 at 12:55 PM

    Hi, together with my colleague. I'm also here to help yah. When I checked your form, there was already a condition set. But can you please be more clear about the problem? What you really expect to the form? what form fields to be hidden and shown when you tackle other inputs?

    We expect more informations from you, this will easily help us to the problem.