not receiving email notification

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    erin parquet
    Asked on December 11, 2013 at 02:42 PM

    I tried to change the defult email address from my address to another, but i'm still geting emails when i test it. Don't have it up on the server yet, but how do i change that?


    Erin Parquet

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    Answered on December 11, 2013 at 04:40 PM

    Hi Erin,

    I assume that you are just using "Test Email" button found on notification wizard to test your form, right? If so, when testing email notification, you have to submit an actual submissions with your form in order to see if the notifications are being sent correctly or not. Clicking only "Test Email" button found on the notification wizard will ONLY send emails to the email address that is associated to your Jotform account (the Primary email address).

    Feel free to contact us again if you need further assistance at anytime.