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    Emails not being received

    Asked by etsticaret on December 11, 2013 at 07:06 PM

    I send forms, mail does'nt come on.

    problem
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    Answered by Cesar on December 11, 2013 at 09:14 PM

    I just verified the email alert you have set up on your form. Kindly make sure to fill out the Sender Name. As some email service providers may reject emails that lack this information.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/22106_sendername.png

    Checking on our logs, it appears that emails are properly being sent out form your form.

    Current Server: /var/log/jotform/amazonSES.log:[11/Dec/2013:19:03:17 -0500] 33447581503858 AmazonSES Sent email to etsticaretvitrix@hotmail.com.tr - MessageID:00000142e41d57e5-d1cee73f-9001-4540-9260-611ea17e03c5-000000 - RequestId:cdb34e6f-62c0-11e3-b321-9321200a3fcb


    Kindly try updating the field described above. Do let us know if the issue persists. Thank you.

     

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