What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Issues on Paypal Pro Payment Tool

    Asked by yamigushi on December 11, 2013 at 10:11 PM

    I'm having a difficult time getting the same page subscription working becasue PayPal no longer sells Website Payments Pro, but instead offers PayPal Payments Pro.  Is there anyway I can get same page subscription working?  And if not, is jotform addressing this PayPal change?

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 11, 2013 at 10:37 PM

    Hi there,

    We have Paypal Payment Pro tool that works similarly on Website Payment Pro or I think they are actually the same since everything is setup on the form builder and then embed it to your page. All you have to do is to add the Paypal Payment Pro Tool to your form, enter your Paypal Pro credentials, create your products to complete the setup. The products would be automatically added to your form along with the built in credit card fields and Paypal payment option. Check this guide for more details: http://www.jotform.com/help/50-PayPal-Forms

    If you have further questions about this matter, do let us know here. Thanks!

  • Profile Image

    Answered by yamigushi on December 11, 2013 at 11:08 PM

    This is the tool I've been trying to use but PayPal Payments Pro does not integrate using API NAME & API KEY anymore.  Now they use  the fields PARTNER NAME, MERCHANT LOGIN, USER, PASSWORD, PAYMENT ACTION.  

    I've spoken to PayPal about this and they tell me there is no API NAME or API KEY for PayPal Payments Pro.

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 12, 2013 at 12:22 AM


    I am still able to find and request an API details with my account. Is that a business type account? Did you login and checked this with your Paypal Pro account?

    I'm not sure if there's a new procedure on the integration but have you tried checking this on your account settings? You should still be able to find the API requirements needed for the Paypal Pro Payment to work. I am also reviewing this and conducting further investigations to clear my doubts since I am not able to find related news about this on the Paypal blog. I am not yet satisfied the fact that none from the thousands of Paypal Pro users reported the same. However, you can assure with us that if there's any change on the Paypal Integration, we will immediately bring it to our developers attention.


  • Profile Image

    Answered by yamigushi on December 12, 2013 at 03:04 AM

    Yes I've done this, and it says it integrates properly, but when I try to pay with a card using the form I get this message "DPRP is disabled.  DPRP isdisabledfor this merchant".  


    I then spoke to a customer service rep with PayPal and they told me if it uses the  old API NAME API key process it wont work correctly with a PayPal Payments Pro account.  


    Does it work correctly for you if you test with a credit card?

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 12, 2013 at 07:55 AM


    Thanks for your reply.

    I did a quick research about this, and it seems the problem is related to Paypal Flow. Here's one of the useful post which might be of help. http://support.picnet.net/entries/25066956-Why-do-visitors-see-Payment-Error-11586-DPRP-is-disabled-DPRP-is-disabled-for-this-merchant-. You might be using Paypal Flow and not Payment Pro.

    This one might help as well, it says there's something you need to enable on your account. Kindly review. https://www.paypal-community.com/t5/About-Payments-Archive/DPRP-is-disabled-for-this-merchant-ShortMessage-DPRP-is-disabled/td-p/654451?profile.language=en

    Update us here if you have further questions. I hope the provided articles would help resolved the problem. Thanks!


    P.S. Unfortunately I am on a sandbox account so I can only provide you screens of payments made on Paypal not on CC.

    I did all of this on my sample Paypal Pro Form. Thanks!

  • Profile Image

    Answered by yamigushi on December 12, 2013 at 09:33 PM

    I spent quite a bit of time speaking with PayPal tech support today.  I appreciate your response above. Currently PayPal is offering PayPal Standard, PayPal Advanced, and PayPal Payments Pro -- it turns out that PayPal Payments Pro is similar to Payflow in the regards of what the required inputs are to use it now.  

    In order to get Website Payments Pro, which PayPal now considers outdated, there are a bunch of unnecessary fees and you have to make special requests, and start a completely different PayPal account.  Basically would be about 2.5x more expensive than the PayPal Payments Pro solution which is considered its current Premium Product.  Go here to learn more https://www.paypal.com/webapps/mpp/paypal-payments-pro .

    I guess my only solution at the moment is to collect the the billing info myself and hope my clients don't mind :/.  

    If there are any other solutions you can think of I'm all ears!  

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 13, 2013 at 04:15 AM


    Thanks for sharing this info and for educating us as well. We greatly appreciate it.

    Yes, I am aware that Paypal Pro involves processing fee and would require monthly fees as well.

    How about using Paypal Stand instead? Not quite sure if this fits your requirement but this might be able to help. We have different payment gateways available as well that you might want to consider. Stripe is a good one too. I am truly sorry, but this is the only alternative solution I could offer.

    If you have any other questions or concerns, feel free to let us know by creating a new thread.

    Thanks a lot!

    Best Regards!

  • Profile Image

    Answered by yamigushi on December 19, 2013 at 02:13 AM


    I want to clarify something because I care about jotform and the incredible asset it has been to me. Currently, I am a PayPal Pro user who is using their Premium service and am well aware that they have monthly and processing fees and I pay those gladly.  

    My concern is that Jotform is not currently integrated with PayPal's up to date services.  Yes, you can integrate using Website Payments Pro, but thats not even a service PayPal even publically offers anymore, and if you want to get it going its going to be an extra $45 a month on top of your PayPal Pro Payments premium service just so you can connect it to jotform accounts.  The money isn't even that big of deal, its having to go back and forth between two different paypal accounts for my websites upfront services and subscription services.  

    I guess all I'm trying to say is I think its very important that jotform accomodate PayPal's new way of doing things for the sake of your customers as it can be EXTREMELY irritating to have to spend hours back and forth trying to fix something that is wrong that is not currently fixable.  I'm very impressed with the innovations that Jotform has introduced recently and I hope they address this outdated PayPal issue.  

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 19, 2013 at 07:23 AM


    Thanks for pointing that out, that's appreciated.

    In order for us to assist you better, we'd greatly appreciate if you could create a new thread for your request and we'd be glad to pass that thread to our developers as a feature request.

    Thank you for sharing your feedback towards us, and we are hoping that we can provide your needs the soonest time possible.