Tables: Temporary Back-end unavailable

  • Profile Image
    hyattcentrichk
    Asked on April 07, 2021 at 12:56 PM

    hi support team,

    please check the following form which i cannot access the submission and display as below
    https://form.jotform.me/210329084540449

    1617814563_606de4239f587_

    Thanks.

    Regards,
    Alvin

  • Profile Image
    Sonnyfer
    Answered on April 07, 2021 at 06:19 PM

    Hello Alvin - I apologize for the inconvenience.

    It seems to be a temporary glitch as I was able to view your tables now. I can't proceed though as it's private.

    1617833890_606e2fa29de01_

    Could you please check again? I cleared your form cache as a precaution.

  • Profile Image
    hyattcentrichk
    Answered on April 07, 2021 at 09:22 PM
    Hi,
    PLease look into this form again. The submission is not working.
    https://form.jotform.me/210329084540449
    Regards,
    Alvin
    ...
  • Profile Image
    Sonnyfer
    Answered on April 07, 2021 at 11:39 PM

    Apologies for the inconvenience. I logged in to your account and can see the issue now.

    1617853137_606e7ad1047f6_

    Let me escalate this to our developers for fixing. We'll inform you here of any news.

  • Profile Image
    hyattcentrichk
    Answered on April 08, 2021 at 05:44 AM
    anu update? I am having number of bookings everyday and require the
    submission to allocate manpower. How would that be possible to have issue
    in one form but not others?
    ...
  • Profile Image
    Jovanne_A
    Answered on April 08, 2021 at 09:04 AM

    Hi,

    We sincerely apologize for the inconvenience.

    Unfortunately, we still haven't heard back from our developers about the issue. I have sent our backend team a message to ask for any progress regarding this issue. We'll notify you immediately once we receive an update from them.

    For now, could you please try accessing the submissions using this link https://www.jotform.com/submissions/210329084540449?

    Please check and let us know if you have further questions.

  • Profile Image
    hyattcentrichk
    Answered on April 09, 2021 at 11:00 PM
    Still waiting for your update as the tables are much more convenient and I
    dun understand why only one of my form has this issue. Please fix it ASAP.
    Regards,
    Alvin
    ...
  • Profile Image
    Sonnyfer
    Answered on April 10, 2021 at 12:35 AM

    Hi Alvin - Sorry, but we still haven't heard back from our developers yet. Would it be possible for you to view submissions via inbox in the meantime?

    https://www.jotform.com/inbox/210329084540449

    I also have sent a follow to our developers to speed up the resolution of the issue.

  • Profile Image
    hyattcentrichk
    Answered on April 11, 2021 at 09:11 PM
    another two days... This issue was found last week but still no updates
    yet. WHat is the root cause of this issue?
    ...
  • Profile Image
    Sonnyfer
    Answered on April 11, 2021 at 10:51 PM

    We're truly sorry for the inconvenience this is causing you. I've sent a follow-up once again to our developers on your behalf. They shall be replying here soon.

    We appreciate your patience regarding this matter.

  • Profile Image
    hyattcentrichk
    Answered on April 13, 2021 at 10:44 PM
    Any updates please?
    ...
  • Profile Image
    Sonnyfer
    Answered on April 14, 2021 at 12:36 AM

    Sorry, but we still haven't received word from our developers at this moment. I'll let them know you're asking for an update.

    We apologize for the inconvenience.