We are not getting the option to download a specific file type.

  • philagov
    Asked on April 7, 2021 at 9:37 PM

    We are not getting the option to download a specific file type. When we select "Download all" it downloads automatically as a .csv file. Why is this happening?

  • Richie JotForm Support
    Replied on April 8, 2021 at 6:04 AM

    May we know if you're logged to your account when trying to download the submission data or are you using the a shared table?

    Please try to login back to your account and try to download your submission data again.

    If the issue persists, kindly share the Form URL with the issue.

    Looking forward for your response.