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    How do I insure that I am notified of a form submission to my e-mail address of gab9393@aol.com in a timely fashion

    Asked by PrestigeButler on June 15, 2011 at 01:26 PM

    I did not realize that I had submissions, until today, when I proceeded to revised my form

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    JotForm Support

    Answered by NeilVicente on June 15, 2011 at 07:36 PM


    Upon checking our mail server logs, I did not find any entry for any mail notifications sent to gab9393@aol.com. Did you just set up your notification email today? I really do not think that it has been there all along, seeing that you had 7 submissions in your form but did not get any notification mails at all.

    Anyway, I checked our mail server logs again after testing your notfication mail and found this entry:

    Jun 15 19:30:23 ying sendmail[26674]: p5FNUND9026674: to=gab9393@aol.com, ctladdr=jotform@neilacero.com (1001/1002), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=32373, relay=[] [], dsn=2.0.0, stat=Sent (p5FNUNR0026675 Message accepted for delivery)

    It means that the email was successfully sent from our servers to AOL's server. Can you confirm if you have received the message/s?

    If yes, then that means your form's all set. There should be no problem receiving mails from now on every time there is a new submission in your contact form.