What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form title renamed and paypal pending payment issue

    Asked by agoldstein on December 12, 2013 at 07:04 AM

    I previously wrote to JotForm that my forms were not being delivered and I was given a general response that some settigns had changed and that I needed to correct the form. Well as I thought, there is something more than that going on. After several years of having JotForm, and hundreds of submissions, I believe that I knew it was not the resposne that was given to me. Nonetheless I did what was mentioned but ofcourse it never resolved the issue. The forms are hanging under submission pending payment verification from PayPal eventhough the payment went through and I receive the payment email from PayPal but JotForm just hangs ALL the forms under pending. 


    Another issue is that all the names of my forms have been changed to e? What is going on? Are you being hacked?

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    JotForm Support

    Answered by ashwin_d on December 12, 2013 at 08:57 AM

    Hello agoldstein,

    I'm sorry for the trouble caused to you.

    Please be informed that we are already aware of this issue where all the forms are renamed as "e" and our developers are already working to fix this issue.

    Let us first resolve you form title issue. I would request you to please start a separate thread for your PayPal pending payment issue to better track it. 

    Thank for your understanding.