What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    "E" Not fixed on our account

    Asked by ICFforms on December 12, 2013 at 09:57 AM

    Hello,

    I have been keeping an eye on the forums and see that other user accounts have been fixed but ours has not.  I have cleared my borwsing history, cookies, cache and also cleared the form cache and restarted my browser session and logged back into jotform but our forms are still showing as being titled "e".

     

    -Emily - ICF

    JotForm session cache hello
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    Answered by csmarketing on December 12, 2013 at 10:01 AM

    Same here. Do we have to make a post to get our form names back? Why are they not pushing this fix out to everyone?

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    JotForm Support

    Answered by Welvin on December 12, 2013 at 10:34 AM

    Hello Emily,

    Please accept our sincere apologies for any inconvenience caused by this matter.

    We've checked your account and found that some of your forms are now fixed. Our developers are working on it so, hopefully, all your forms will be completely fixed in a few minutes. Please check it constantly.

    We'd also suggest to please don't do anything to your forms, specially the forms that still has the letter E as the title.

    Thanks for your understanding.

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    JotForm Support

    Answered by Welvin on December 12, 2013 at 10:36 AM

    @csmarketing,

    Our apologies. Same with Emily's case, some of your forms are now fixed. Our developers are aware of the issue and are working on it. We'll notify you here once everything is all set and fixed.

    Thanks for your understanding.

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    Answered by ICFforms on December 12, 2013 at 10:38 AM

    Thanks Welvin!

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    Answered by csmarketing on December 12, 2013 at 11:37 AM

    Thanks, Welvin, they seem to all be back now. 

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    JotForm Support

    Answered by Welvin on December 12, 2013 at 01:06 PM

    Hi Emily,

    All fixed now! Please kindly check again.

    Thanks