Experiencing the 'e' title -- Does each account need to tell you or are you making universal corrections for everyone?

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    eileenjst
    Asked on December 12, 2013 at 10:38 AM

    Some, but not all, of my forms also are titled 'e'.

    Does each account need to tell you individually, or will you be making a universal fix that we should just wait for?

    When my titles return to their correct title, can I consider my account ready for me to start making new forms / editing existing forms again?

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    Welvin
    Answered on December 12, 2013 at 10:47 AM

    Hi,

    Please accept our sincere apologies for any inconvenience caused by this matter. Our developers are working hard to completely fix the issue. Yes, they are doing the fix to every user forms, reported or not.

    Yes, you should be able to edit the form again once everything is all fixed. But for now, we'd suggest to please don't do anything to your forms that still has the letter E as the title.

    Thanks

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    Welvin
    Answered on December 12, 2013 at 10:48 AM

    We'll be checking your account every few minutes and notify you here if all forms are completely fixed. We'd also suggest doing the same, check it constantly.

    Thanks for your understanding on this matter.

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    eileenjst
    Answered on December 12, 2013 at 11:36 AM

    Thanks for you prompt work! All my titles have returned.  :)