same old issue

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    Asked on December 12, 2013 at 10:42 AM

    this is ridiculous - you keep asking me the same questions! the first name, last name and concierge questions/fields are showing up as they should be all the time, and can filled in, they are just not showing up on our email notification - we are not receiving the information! so we are not able to address the questions they may have.

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    Answered on December 12, 2013 at 12:15 PM

    Please try resetting your email alert. 

    There is a tutorial about email alerts here:


    First delete all email alerts and re-create them. Any missing fields should be included.