What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    same old issue

    Asked by stjohnvillacompany on December 12, 2013 at 10:42 AM

    this is ridiculous - you keep asking me the same questions! the first name, last name and concierge questions/fields are showing up as they should be all the time, and can filled in, they are just not showing up on our email notification - we are not receiving the information! so we are not able to address the questions they may have.

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    JotForm Founder

    Answered by aytekin on December 12, 2013 at 12:15 PM

    Please try resetting your email alert. 

    There is a tutorial about email alerts here:



    First delete all email alerts and re-create them. Any missing fields should be included.