What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Changing Payment options

    Asked by mikemeex on December 12, 2013 at 11:23 AM

    I set up the account using my personal paypal account, but now I need to change to either a company cc or their paypal.

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    JotForm Support

    Answered by jonathan on December 12, 2013 at 01:40 PM


    You can do this by cancelling the subscription now and then re-subscribe again.

    Follow the steps in cancelling the subscription thru paypal payment gateway.

    1. Log in to your Paypal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number on that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal subscription.

    After you have completed the cancellation, make sure you are logged in to your JotForm account and upgrade using this link http://www.jotform.com/pricing


    Inform us if you need further assistance.