What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Users can't upload all file typesAsked by mdyhs on December 12, 2013 at 12:57 PM
In our form, there is a file upload button. The users want to upoad files with the extension DWD, for Davka Word file. (It's a Hebrew document creator.) But the system won't upload those files.
Is this a known issue? It only lets us upload known file extensions? Why?
May I suggest you try using a wild character instead like asterisks(*), this will ensure that the file type/extension allowed will not be confined to any extension type.
Please try this and inform us if issue remains after.
I'm able to see it in the Explorer window and select the file for upload. But all it does is close the window and then nothing more. It does not successfully upload it.
Is this the form http://jotform.us/form/31114482452143 you are referring to?
I checked this form and noticed the ff:
1. The upload field is not set as *Required -- meaning, the form can be submitted without uploading any file.
2. The allowed file type extensions are the defaults
Since you wanted to upload a file type DWD, the current settings will not be able to upload such type.
Please try making the field required and change the file extensions type to asterisks(*)
Inform us if the issue persist.
Great! Fixed. Thanks!