What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I set up a notification email?

    Asked by sean.a.edmunds on December 12, 2013 at 01:00 PM

    When someone submits my form I would like to receive a notification email.  The "Email Alerts" on the form builder fulfills this requirement, but it won't send a notification to any email other than my gmail account.  I need it sent to a different email.  Any way to change this?



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    Answered by EliezerN on December 12, 2013 at 03:04 PM

    You can accomplish what you need by changing the Recipient email on the Notifications of your form to the one where wish to receive the notifications: 

    You can follow the steps on this guide to know how to find the Recipient email of your notifications: Finding out E-mail Address used for submission notifications

    However, if it still goes to the default email address it is mots likely that you are using the Test Email button to test the notification. Test Email button will always use the dafaul email address only. So, make sure to test the form in real time.

    Please inform us if you need further assistance.


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    Answered by sean.a.edmunds on December 12, 2013 at 04:27 PM

    I hadn't tried a live test!  Email is sent no problem.

    Thanks for your assistance!