- JotForm SupportMike_TAnswered on December 12, 2013 at 04:59 PM
Unfortunately, the 'Access Denied' error usually means that the files were not properly uploaded. Are you getting the same error when you open the links from the form Submissions page?
Yes, How did the report submit if it was incorrect? The upload field is required. Normally if there is a problem with the photo the form will prompt the user to fix it befor it will submit.
- JotForm SupportjonathanAnswered on December 13, 2013 at 03:33 PM
Was this the form http://www.jotformpro.com/form/33158613798970 involved?
I just tested it, and was able to properly used the upload field, and have a working link of the files I uploaded
There is actually a way to "manually" reproduce the access denied error you mentioned.
That is by closing the browser while the "upload process" is not yet 100% completed when the form was submitted. Please understand that I am not saying that the form user did this.
I am merely describing a scenario on how it can happen for a file to be not "uploaded properly" as mentioned by our colleague Mike_T.
I checked some of the previous submissions on the form I mentioned and noted that there are already successful uploaded files on it, i.e. 168(2).jpg
The easiest resolution I could suggest for now, is to request the particlular user to retry again and re-upload the files before submitting the form again.
Or perhaps you can e-mail the user and request from them to send the intended files via e-mail attachment instead.
Please update us if issue remains.