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  • Profile Image

    I can't view the uploaded photos on one of my form submissions. it says access denied

    Asked by Keystonemerch on December 12, 2013 at 04:26 PM
     
    Before picture IMG_0306.JPG
    After picture IMG_0308.JPG
    extra photo (optional) IMG_0309.JPG
  • Profile Image
    JotForm Support

    Answered by Mike_T on December 12, 2013 at 04:59 PM

    Unfortunately, the 'Access Denied' error usually means that the files were not properly uploaded. Are you getting the same error when you open the links from the form Submissions page?

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    Answered by on December 13, 2013 at 01:27 PM

    Yes, How did the report submit if it was incorrect? The upload field is required. Normally if there is a problem with the photo the form will prompt the user to fix it befor it will submit.

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    JotForm Support

    Answered by jonathan on December 13, 2013 at 03:33 PM

    Hi,

    Was this the form http://www.jotformpro.com/form/33158613798970 involved?

    I just tested it, and was able to properly used the upload field, and have a working link of the files I uploaded

    image 1

    image 2

     

    There is actually a way to "manually" reproduce the access denied error you mentioned.

    That is by closing the browser while the "upload process" is not yet 100% completed when the form was submitted. Please understand that I am not saying that the form user did this.

    I am merely describing a scenario on how it can happen for a file to be not "uploaded properly" as mentioned by our colleague Mike_T.

    I checked some of the previous submissions on the form I mentioned and noted that there are already successful uploaded files on it, i.e. 168(2).jpg 

    The easiest resolution I could suggest for now, is to request the particlular user to retry again and re-upload the files before submitting the form again. 
    Or perhaps you can e-mail the user and request from them to send the intended files via e-mail attachment instead.

    Please update us if issue remains.

    Thanks.