What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form has been deleted or disappeared

    Asked by badenk on December 12, 2013 at 04:51 PM

    I worked on a form yesterday and it has now disappeared. 

    It was saved and embedded in my site - the html code is here (<script type="text/javascript" src="//form.jotform.co/jsform/33451296162857"></script>) - but this mornging it is no longer appearing in my list of forms and has disappeared from my site.

    It won't take me long to redo as it was a simple form but I'm more concerned that something is going wrong with the system.

    JotForm jsform site saved
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    JotForm Support

    Answered by EltonCris on December 12, 2013 at 06:27 PM

    Hi there,

    Thank you for reporting. I have escalated this problem to our higher ups for them to check. We will inform you immediately once we found out the cause of this error.

    Thanks and apologies for any inconveniences caused.

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    Answered by consultleo on December 13, 2013 at 11:34 AM

    I am having the same issues with my form.

    I have a feeling this has something to do with the confirmation checks which are coming on the jot forms website when I try to login i.e. the captcha pages.

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    Answered by katt888 on December 13, 2013 at 12:22 PM

    Сегодня зашла на сайт, а формы нет. И не знаю сколько времени её уже там нет, так как не проверяла...Очень обеспокоена, что люди, которые заходили на мой сайт не смогли заполнить форму и ушли разочаровавшись...

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    JotForm Support

    Answered by jonathan on December 13, 2013 at 01:48 PM

    @katt888

    Please create a new separate thread regarding your issue.

    Use this link http://www.jotform.com/contact/

    I have checked your username kat888 and found no issue about it, and your 2 forms are there.

    When you create the new thread, please state with more details which form was missing.

    We will attend to your question as soon as we can.

    Thanks.

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    Answered by designfacet on December 13, 2013 at 01:53 PM

    My collapsing forms have no content in them, weird. I can not leave them like this.

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    JotForm Support

    Answered by jonathan on December 13, 2013 at 03:52 PM

    @ designfacet

    Please create a new separate thread regarding your issue. Use this link http://www.jotform.com/contact/

    We will attend to it as soon as we can.

    Thanks.