Email is in bounce list

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    Asked on December 13, 2013 at 09:58 AM


    I am trying to create a contact form for a client but when i enter the recipient email it gives me a message saying ACTION REQUIRED. Your email address is in our bounce list contact jotform support to get it removed

    Thanks PErry


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    Answered on December 13, 2013 at 12:12 PM

    Hell Perry,

    I already removed your email from the bounce list:

    Result: was IN the bounce list

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <00000140e9981684-66815b67-ba4c-46=> sender rejected. IB504'

    So it should work correctly now. To prevent this kind of issues make sure to follow the insctructions of this guide to setup your notifications correctly: How to setup email alerts to prevent email bouncing related issues

    Please inform us if you need further assistance.