What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problems with Required Fields

    Asked by heathersl on December 13, 2013 at 10:49 AM

    I was having myriad problems with my form yesterday = Required Fields are not being required- all are marked as required on my form in edit mode, but I am able to skip them when completing the form. This is new, as all have tested fine over the last several days/weeks.


    My form is located at http://form.jotform.ca/form/33296311496256

  • Profile Image
    JotForm Support

    Answered by ardy0689 on December 13, 2013 at 01:28 PM

    We apologize for this inconvenience. I have investigated your form and it only happens on Google Chrome and IE but is running fine using Firefox.

    I think it has something to do with the horizontal rulers . Please use this on the HTML text &lt;hr /&gt; rather than using <hr />


    When I started to change all the horizontal rulers using &lt;hr /&gt; it fixes the issue on the Required fields. I advise that after you save your form, please clear your browser's caches first before previewing or testing the form.

    Please try it and let us know if this issue persists. Thank you

  • Profile Image

    Answered by heathersl on December 13, 2013 at 02:42 PM

    I have replaced all my lines as above (who knew I had so many lines!), cleared my cache in every browser on my computer, rebooted, crossed my fingers and... no luck.


    The form accepts the required fields for the first page only, but not for subsequent pages. Additionally, it is not populating calculated fields, as it was before.

    Any further ideas?

  • Profile Image
    JotForm Founder

    Answered by aytekin on December 13, 2013 at 04:24 PM

    Just tested your form and it definitely requires the required fields now. The problems seems to be fixed now.

    If it continues let us know.